Refund policy

We have a do not offer refunds once a service is complete. If you cancel your service after you have paid the deposit you will not be charged the remaining amount. Your deposit will not be refunded as this covers the supplies, and time we have spent prepping your photo booth session.

To start a return, you can contact us at support@stlsnapshot.com. Please not that a cancellation notice will need to be sent at least 3 business days in advance.

You can always contact us for any return question at support@stlsnapshot.com.

Damages and issues
If the photo booth booth is damaged/broken during your session you will be responsible for the full $699 replacement fee which is in addition to your booth rental fee. If the iPad is damaged/broken during your photo booth session you will be responsible for the replacement of that iPad which can incure a fee of up to $999. This fee is subject to change depending on which iPad is in use at the time.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to contact us 1 week before your booking, this way we can confirm what services you would like to exchange.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@stlsnapshot.com.